How our ranking works
When you search for a flight, the default “Recommended” order is calculated from the factors below. We explain them here so you can see why a flight appears where it does, and how to change the order yourself.
The main factors, in order of importance
Each result gets a combined score. These are the main parameters and their relative importance, from most to least influential.
- Guest reviews
The operator’s verified guest review score and how recent those reviews are. Only reviews from confirmed bookings are counted, and operators with few reviews are pulled toward the platform average so a couple of ratings can’t dominate.
- Flight score
The flight score for that morning, based on the weather forecast. It reflects flying conditions, not operator quality.
- Operational reliability
How rarely the operator itself cancels or disrupts confirmed bookings. Weather-related cancellations ordered by the authorities never count against an operator.
- Price position
How the price compares with similar flights at the same time of day and package type. Cheaper-than-typical offers rank slightly higher; this is a small factor.
- Listing completeness
How complete the operator’s profile is: photos, descriptions and practical information that help you decide.
- Cancellation flexibility
Whether the fare offers free cancellation and how generous the window is.
- Booking ratenot currently in use
How often a flight that guests see in the results actually gets booked, measured from anonymous view statistics that cannot be linked to an individual. This factor is phased in only once enough data has accumulated to be statistically reliable.
Order on the operators page
The operators page first groups operators into those open for booking, those with a photo profile but no flights on sale yet, and the rest. Within each group, the default “Recommended” order uses only the operator-level factors above: guest reviews, operational reliability, listing completeness and, once it is active, booking rate. Flight probability, price position and cancellation flexibility belong to individual flights, so they don’t affect this order.
Fairness rules built into the ranking
Results with nearly equal scores rotate daily, so no operator permanently holds the top position among equals.
When enough different operators have availability, the first 6 results show at most 2 flights from the same operator. On days when only one or two operators fly, this rule naturally relaxes.
New operators can appear in a single “discovery” position on the first page so that newcomers are visible while they earn reviews. They are labeled “New operator”.
Official weather cancellations (SHM) never reduce an operator’s ranking. Only operator-caused cancellations do.
What the badges on the cards mean
The “Excellence” badge is earned, never bought: it marks operators with a review score of at least 4.7 across 10+ verified reviews and an operator-caused cancellation rate of at most 1% in the recent window. It is recalculated regularly and can be lost.
The “New operator” badge simply means the operator recently joined the platform and has not yet collected enough reviews. It is a transparency label, not a quality claim.
Our commitments
The commission an operator pays us does not affect its position in the results.
There are no paid or sponsored placements in the results. If we ever introduce them, they will be clearly labeled as advertising.
An operator can only be moved down or suspended based on objective, pre-agreed criteria (for example license validity, cancellation rate or verified complaints), never arbitrarily.
You are in control
You can always re-sort the results by price, guest rating or flight order, and filter by operator, package type and more. The “Recommended” order is just the default.